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Your Data, Handled With Care

At lucky jaguar, we take your personal data seriously — what we collect, why we collect it, and how we keep it secure is set out plainly here.

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lucky jaguar Your Data, Handled With Care
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have questions about how we handle your personal data, want to request a correction or need to understand what records we hold, our privacy support team is here to help.

Live Chat Start a live chat session from any page on luckyjaguar.net and connect with a privacy support agent directly. Available around the clock, seven days a week, for data-related queries.
Email Support Send your data request or correction query to our privacy inbox. Include your registered account email so we can locate your records and respond accurately within two business days.
Account Support Portal Log in to your lucky jaguar account and use the Help section to submit a formal data access or deletion request. Each submission receives a reference number for you to track progress.
HOW WE PROTECT DATA

Six Ways We Handle Your Privacy

We have built data handling practices around the actual flows your account creates — from the moment you fund your wallet with Boost or FPX to the session logs we retain for…

Data Minimisation

We collect only the data your account genuinely requires — name, contact details, device identifiers and payment references. If a data point does not serve your account or a legal obligation, we do not store it.

Cookie Controls

Cookies on luckyjaguar.net fall into two categories: essential cookies that keep your session active, and optional analytics cookies. You can manage optional cookie preferences through the banner shown on your first visit.

Account Security Practices

Passwords are stored using one-way hashing. Session tokens expire after a period of inactivity. Any login from a new device triggers an additional verification step before your account and wallet become accessible.

Data Retention Periods

Transaction records — including those from Touch 'n Go, GrabPay and Boost — are retained for as long as required by applicable financial regulations or to resolve disputes, after which they are deleted from active systems.

Third-Party Data Sharing

We share data only with payment processors, fraud-prevention services and platform technology providers strictly necessary to operate your account. Each third party is bound by a data processing agreement. We do not sell or rent your data.

Your Right to Correction and Deletion

You may request access to, correction of, or deletion of your personal data at any time. Requests submitted via email or the Account Support Portal are processed within two business days, subject to applicable legal retention obligations.

Common Questions About Your Privacy Rights

These questions cover the situations we hear about most when it comes to personal data — from what we collect when you deposit via FPX to how you request that records be removed. If your question is not answered here, our support team can help directly.

We collect your name, email address, contact number, date of birth and device identifiers. If you fund your account via Touch 'n Go, GrabPay, Boost dan FPX, we also retain the transaction reference and payment method type — not your full card or bank login details.

We share data only with payment processors, fraud detection partners and platform technology providers that are essential to running your account. Every third party signs a data processing agreement. We never sell or rent your personal information to marketing companies or unrelated businesses.

Account data and transaction logs are kept for as long as legally required — typically to satisfy financial regulatory obligations or to resolve disputes. Once that period ends, records are removed from active storage. You can ask for details about your specific data retention period.

Submit a data access request via email or through the Account Support Portal inside your account. Include your registered email so we can match your records. We will respond within two business days with the information we hold about your account.

Yes. If any information we hold is inaccurate, contact our support team and we will correct it promptly. Deletion requests are assessed against legal retention obligations — where no obligation requires us to keep the data, we remove it from active systems.

Essential cookies keep your session and wallet active and cannot be disabled. Optional analytics cookies, which help us understand how pages are used, can be switched off through the cookie preferences banner. Turning off analytics cookies does not affect your ability to use the platform.

Reach our privacy support team via live chat on luckyjaguar.net or email us directly. We respond within two business days. Your concern will be logged, assigned a reference number, and escalated to our data compliance team if it cannot be resolved at first contact.

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